Return policy

Right of return

You can return the received merchandise - without stating the reason - within two weeks by sending back the merchandise. The period shall commence at the earliest upon receipt of the merchandise and this information. Only in the case of merchandise not dispatchable as a package (e.g. bulky merchandise) can you declare the return demand in test form, e.g. as a letter, fax or e-mail. To comply with the notice period, timely dispatch of the merchandise or of the return demand is sufficient. In any case, we bear the costs and the risk of the return: The returned merchandise or the return demand must be sent to:

Schäfer Produkte GmbH
Simonshöfchen 53
42327 Wuppertal
Telephone: +49 (0) 02 02 - 6 95 34 - 0
Fax: +49 (0) 2 02 - 6 95 34 - 10

Consequences of return

In the case of effective return, the services received on both sides must be returned and any benefits derived (e.g. advantages in use) yielded. In the event of a deterioration of the merchandise, replacement of its value can be demanded. This shall not apply if the deterioration of the merchandise is attributable exclusively to its inspection – as would be possible for you in a store, for example. In all other respects, you can avoid the obligation to replace the value by not making use of the merchandise as if you were its owner and by refraining from any action that might reduce its value.

End of the return policy